Shipping Info & Returns policy
The delivery time is 1-5 business days for domestic delivery & 5-10 business days for international delivery.
Free delivery worldwide, when spending DKK 2500 (€335) or more in our shop.
All orders are shipped via DSV.
Please note that you may incur customs duties and taxes on the items you purchase, and these fees are not charged or calculated by TEC OUT. Customers are responsible for all import taxes, customs, tariffs, excises and other governmental fees associated with their merchandise. Such customs fees, if applicable, are generally paid directly to your national government or postal service at the time of delivery.
In the event that your order consist of several products, TEC OUT has the right to send the goods in several shipments. Separate shipments can be necessary in the event of delayed or out of stock goods at the time of order placement from the Customer. Any possible shipping cost associated with separate shipments can be on the account of the Customer.
Returns will be accepted for up to 30 days of Customer's receipt. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.This means that the product must be safely packed in a carton box for protection during transport, possibly the same carton used to ship to you.
Additional non-returnable items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to: email@example.com and send your item to this address:
TEC OUT ApS
Nørre Snedevej 9
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Return of product
Once you have informed us at firstname.lastname@example.org about the return and our acceptance, please send the item(s) to this address:
TEC OUT ApS
Nørre Snedevej 9
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.